SHIPPING POLICY

At Valæro™, we are committed to providing fast, reliable, and secure delivery for all orders.
Below you’ll find all information regarding shipping times, costs, and processing.

1. Order Processing

All orders are processed within:

  • 1–2 business days for in-stock items

  • Orders placed on weekends or holidays are processed the next business day

You will receive a confirmation email after your purchase, followed by a tracking number once your order ships.

2. Shipping Times (Canada & USA)

We offer fast and reliable delivery across North America.

🇨🇦 Canada

  • Standard Shipping: 7–12 business days

🇺🇸 United States

  • Standard Shipping: 7–12 business days

Actual delivery times may vary depending on your location and carrier conditions.

3. Shipping Costs

Canada

  • FREE shipping on orders over $40 CAD

  • Orders under $40: Calculated at checkout

USA

  • Rates calculated at checkout based on location and carrier

4. Tracking Your Order

Once your order ships, you will receive a tracking number via email.
You can track your package in real time.

If you didn’t receive your tracking email, contact us at:
support@valaero.com

5. Wrong Address or Missed Delivery

If the shipping address provided is incorrect and the package is returned to us:

  • We can reship the order

  • Additional shipping fees may apply

Valæro™ is not responsible for delays or lost packages caused by incorrect addresses.

6. Lost or Stolen Packages

If your tracking shows “Delivered” but you did not receive your package:

  • Please contact the carrier first

  • Then contact us at support@valaero.com with your order number

We will help you open an investigation with the carrier.

Valæro™ is not liable for packages marked as successfully delivered.

7. Customs & Duties (International Orders)

For U.S. or international orders:

  • Customs fees, duties, or taxes (if applicable) are the responsibility of the customer

  • Most jewelry orders under $100 do not incur duties

8. Delivery Delays

Although rare, delays may occur due to:

  • Holidays

  • Weather conditions

  • Carrier issues

  • High-volume sales periods (Black Friday, Holidays)

We appreciate your patience and always work to resolve issues quickly.

9. Contact Us

For any shipping questions or concerns:

📩 support@valaero.com
We typically reply within 24 hours.