REFUND POLICY
At Valæro™, we want you to love your purchase.
If something isn’t right, we’re here to help.
1. Returns
We accept returns within 30 days of delivery if:
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The item is unused
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In original condition
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In original packaging
To start a return, contact us at:
support@valaero.com
Returns sent back without approval will not be accepted.
2. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
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Earrings
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Items marked “Final Sale”
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Gift cards
3. Exchanges
If you received a defective or incorrect item, contact us within 48 hours with:
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Order number
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Photos of the product
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Description of the issue
We will replace the item at no cost.
4. Refunds
Once your return is inspected and approved, your refund will be issued to your original payment method.
Refund processing time:
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Bank or credit card: 3–10 business days
Shipping costs are non-refundable unless we made a mistake on your order.
5. Damaged or Defective Items
If your item arrived damaged, please email us within 48 hours with photos.
We will send a replacement immediately.
6. Lost or Stolen Packages
Valæro™ is not responsible for packages marked “delivered” by the carrier.
Please contact the carrier directly in this case.
7. Cancellations
Orders can only be canceled within 2 hours of purchase.
After that, they may already be processing.
8. Contact
For all return, exchange, or refund questions:
